Returns & Exchanges
We want you to love your BC SPCA apparel as much as we love animals, which is why we offer a 30-day return policy on all unworn items. Every return helps us maintain the quality of our shop while continuing to support our mission of animal welfare.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all tags are still attached and the garment is in its original condition.
Ship It Back
Print the prepaid shipping label provided through our portal and drop your package off at any authorized shipping location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing